hipergate CRM

Description:

The most complete Open Source Java CRM + GroupWare suite including: sales automation, customer service, intranet, email marketing, content management, bug tracker, project manager, groupware, webmail, calendar, forums, file sharing and directory.

Features:

Functional Modules included in the base distribution:

Collaborative tools and Groupware Module

  • Private and/or shared calendar and diary.
  • Discussion forums, open or moderated.
  • Frequently Asked Questions manager.
  • Employees directory.
  • Reservation of shared resources (rooms, equipement).
Contact Management Module
  • Clients, Suppliers, Competitors and Partners.
  • Personal and group contacts.
  • Multiple addresses per contact.
  • Local offices management and separate storage for each one.
  • Sales Pipeline Management (Bussiness oportunities)
  • Different kinds of distributions lists.
  • Import from Windows Address Book (Outlook Express)
  • Import from data files (text, Excel).
Project Management and Support Issues Tracking Module
  • Hierarchic projects tree.
  • Pending tasks tracking.
  • Issues control.
  • SLA and maintenance contracts.
eShop Module
  • Multiple product catalogs.
  • Unlimited hierarchy of products.
  • Custom attributes per product.
  • Stock management, with multiple warehouses.
  • Order and Invoice management.
  • Modular and extensible Payment Processing.
Content Management Module
  • e-mail templates.
  • website templates.
  • Electronic forms.
  • Web based outgoing fax.
  • Can include rich media (video, flash).
  • Categorized contents management.
  • portlets library for content dynamic presentation.
Massive Email Module
  • Multiple e-mail management addressed to distribution lists.
  • Message reception statistics.
Coporate Library
  • 100% web based virtual disk.
  • Role based security for all files.
  • Can read and index OLE documents properties.
  • Shared bookmarks.
  • Bookmarks Import/Export.
Common features to all modules:

Roles based security
  • Multiple isolated security domains.
  • Unlimited users and groups.
  • Predefined groups for rapid application rollout.
  • Security can be implemented in a company and/or departament basis.
  • Can be integrated with a LDAP directory.
Hierarchic data management
  • Geographic thesaurus.
  • Lexical thesaurus.
  • Object categorization.
Queries and Reports
  • Rapid query wizard (forms based).
  • Excel export.
  • Online reports in HTML format.
  • All reports can be sent via e-mail.
Job Scheduler
  • Process queue management.
  • Background multi-thread executor.


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Site:

http://www.hipergate.org